According to OpenAI (@OpenAI), Meta has updated its policies, resulting in the discontinuation of 1-800-ChatGPT support on WhatsApp after January 15, 2026. This move forces users and businesses relying on AI chat solutions within WhatsApp to transition to alternative access points such as dedicated apps, the official website, or browser-based ChatGPT. This policy change impacts AI-powered customer service automation and conversational commerce on WhatsApp, prompting companies to reassess their AI deployment strategies and explore multi-platform integration to maintain seamless user experiences. (Source: OpenAI Twitter, Oct 22, 2025)

According to Greg Brockman, Walmart has integrated ChatGPT instant checkout, enabling customers to make purchases seamlessly through AI-driven conversational interfaces (source: x.com/business/status/1978089677820145838). This deployment highlights a growing trend in retail where generative AI streamlines the checkout process, reduces friction, and enhances customer experience. Businesses can leverage this technology to boost conversion rates, personalize shopping, and reduce operational overhead, signaling significant opportunities for AI solutions providers targeting large-scale retailers.